Terms and Conditions of Sale

By purchasing products from Clay Press ("Claypress", "we", "us", "our") or using this website, the purchaser (the "Customer", "you", "your"), agrees to the following terms and conditions of sale (the "Terms").

Consumer Protection and other legislation: Where the provisions of the Consumer Guarantees Act 1993 or any mandatory legislation in your jurisdiction that cannot legally be excluded applies, these terms will be read subject to the application of that legislation, and in the case of any conflict, the provisions of that legislation will apply.

Business Customers: To the extent permitted by law, business customers agree that where products are purchased for the purpose of a business that the Consumer Guarantees Act or equivalent consumer protection legislation does not apply.

Limitation of Liability: The Customer shall indemnify Clay Press against any loss of or damage to property. Clay Press shall not be liable to the Customer for any incidental, indirect, special or consequential damages arising out of or in connection with the purchase, use or performance of products or services from Clay Press, even if Clay Press has been advised of their possibility. In no case shall Clay Press's maximum liability exceed the cost of the relevant original order.

Refunds: Clay Press will comply with its obligations under the Consumer Guarantees Act or any other applicable consumer protection legislation that cannot be excluded. Subject to any such applicable laws, refunds or replacement products or services will be given at the discretion of company management.

Addressing: If a product is found to be mis-addressed by Clay Press then Clay Press shall be responsible for the re-delivery, replacement or refunding of the product. If the Customer is found to have given an incorrect or insufficient address, then Clay Press will not refund or resend the product and all responsibility for correcting delivery will be borne by the Customer.

Prices, Payment and Title: Clay Press's available payment methods will be presented at the time of purchase. Clay Press retains title in the products purchased until Clay Press receives payment in full.

Pricing errors: Although we do our best to ensure prices stated on this website are accurate, errors do occur from time to time. Where a pricing error occurs (subject to applicable law that cannot be excluded), we will not be bound by the incorrect pricing stated, and reserve the right to cancel your purchase.

Security: Clay Press uses reasonable endeavours to ensure this website, and any transactions conducted on it, are secure. However you acknowledge that the security of information and payments transmitted via the Internet can never be entirely secure or error free. Clay Press will not be liable for any damages suffered due to failure, delay, interception or manipulation of electronic communications by third parties on any computer programmes (e.g. those used for transmission of viruses).

Special Offers: Special deals and offers on this site are only valid for so long as they are displayed, unless expressly stated otherwise.

Mailing Cash: Clay Press does not accept cash payments mailed for payment of products. If the Customer does mail cash, Clay Press accepts no responsibility for the theft, loss or otherwise for non-delivery of the mailed cash.

Cancelling Orders: Clay Press reserves the right to cancel orders for any reason or to cancel the purchase agreement after order confirmation, including (without limitation) where Clay Press believes the order to be fraudulent or constitute a mis-use of a promotional or marketing activity or where an error has occurred including but not limited to errors relating to pricing. If we do cancel your order or purchase agreement, we accept no liability for any resulting damages or costs suffered by you, however we will refund the purchase price to you (where it has already been paid).

GST: For New Zealand delivery addresses, all prices are New Zealand GST inclusive unless otherwise stated. If your order ships to a delivery address outside New Zealand, no New Zealand GST will be charged.

Customs & Duties: For any orders shipped outside of New Zealand the customer is the importer of record and will be responsible for all customs import duties and sales tax charges. These charges vary in each country and are outside of Clay Press's control. Contact your local customs office for more information on what import duties or sales taxes may be imposed.

Site Access: Clay Press hereby grants you permission to access, view and download the content appearing on this site, for your personal, non-commercial use only. You agree not to use any device, method or software to interfere with the proper functioning of this site. Without the express written permission of Clay Press, you may not use any device, method or software including, but not limited to: spiders, robots, avatars, agents, data mining, gathering or extraction tools and attempts to probe, scan or test or breach security and authentication measures.

Copyright & Trademarks: You agree that the content you access, view or download on this site and the software used to create it, remains the property of Clay Press or its Licensors as defined by New Zealand and International Intellectual Property Laws, including but not limited to Copyright and Trademark laws. You agree not to modify or alter such content in any way, or make it available to any third parties.

Stock Availability: In order to provide the greatest range of products, you understand that Clay Press does not stock all products listed on this site in a single warehouse. All items sold via the Clay Press website are subject to availability and Clay Press reserves the right not to accept or cancel any order for products that are out of stock. Product availability information is provided by a number of third party suppliers. Clay Press works with these third-parties to ensure this information is as accurate as possible however some errors and omissions are expected.

Delivery Estimates: Clay Press makes every effort practical to ensure that delivery timeframes given are accurate. However the delivery times stated for products on this site assume that the stock availability information provided by our suppliers is accurate and that delivery times are not adversely affected by unforeseen events. By placing an order, you agree not to hold Clay Press liable for any loss or damage directly or indirectly arising out of or in connection with any delay or failure to deliver within the estimated time frame.

Notice of Copyright Infringement: Clay Press respects the copyrights of others. If you feel that data is used in Clay Press's product catalogue in a manner that constitutes an infringement of your copyright under applicable copyright legislation, please write to us at:

6 Beaconsfield Street, Devonport
Auckland
New Zealand

or via email: info@claypress.co.nz

Please include the following details:
Identification of the copyrighted work that has allegedly been infringed upon and that you wish to have removed. Please include a web address (URL);
A statement that the complaining party believes that infringement of the complaining party\'s copyright has occurred and the reasons for such belief;
A statement that you are the copyright holder or authorised to act on their behalf; and
Contact details including an email address where the complaining party may be contacted.

Linked Sites: This site may contain links to other websites operated by third parties. Clay Press is not liable for those sites or any content or information such sites contain.

Clay Press would like to welcome you to this website, we have worked hard to make it as user-friendly and informative as possible. When viewing the pages of this website, you acknowledge that you have read and accepted the following disclaimer.

The information on this website is provided "as is" and for general information only. Clay Press has provided this information for the benefit of users in good faith and with reasonable care. However, errors and omissions in this website and the information on it may occur from time to time and Clay Press does not guarantee that the website will always operate or be error free.

Accordingly, to the maximum extent permitted by law, Clay Press does not accept any liability for the use of or inability to use this site, or for any loss or damage which may directly or indirectly result from any opinion, information, advice, representation or omission contained on this web site.

 

Returns

 

Refunds: Clay Press will comply with its obligations under the Consumer Guarantees Act or any other applicable consumer protection legislation that cannot be excluded. Subject to any such applicable laws, refunds or replacement products or services will be given at the discretion of company management.

Goods damaged in transit: Should your goods be received in a damaged condition, you may be eligible for replacement or refund at your discretion. For this to be considered, your item must be returned unused within 14 days of shipment and be in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund (if requested). If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@claypress.co.nz.

Replacements (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@claypress.co.nz and send your item to: 6 Beaconsfield Street Devonport Auckland NZ 0624.

Shipping
To return your product, you should mail your product to: 6 Beaconsfield Street Devonport Auckland NZ 0624.  You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Privacy Policy

1. PRIVACY STATEMENT

1.1 Privacy: Clay Press ("Claypress") is committed to:
Ensuring the privacy of your information; and
Holding all personal information collected by us in accordance with the requirements of the Privacy Act 1993 and any other applicable privacy legislation.

1.2 Application of this Privacy Policy:
Personal information submitted on this website ("Site") (e.g. where you make a purchase); and
Any information automatically retrieved during visits to this Site.
By visiting the Site, you consent to us collecting such information and using it, in accordance with this Privacy Policy.

1.3 Changes to Privacy Policy: Claypress may modify, alter or otherwise change this Privacy Policy from time to time, with or without notice to you. All such changes will be effective immediately upon the updating of the page on this Site at which the Privacy Policy is contained. You agree to check the Privacy Policy and be bound by the Privacy Policy that is in effect at the time at which you access this Site.

1.4 Contact: If you have any further questions relating to this Privacy Policy, please contact us at

6 Beaconsfield Street, Devonport
Auckland 0624
New Zealand

or via info@claypress.co.nz

2. COLLECTION, USE AND RETENTION OF PERSONAL INFORMATION

2.1 Visitors: You may browse and access information contained on this Site without providing personally identifiable information.

2.2 Collection of personal information: Clay Press collects personal information (for example an individual's name, address, and information about the items you have purchased) through this Site when you make a purchase. Such information is collected for the purpose of administration, processing your purchases, delivering the items purchased to you, for our own internal records, and for contacting you in relation to your purchase. It is important that any information given to us is accurate, up to date, complete and not misleading, as we rely on the information you provide.

2.3 Collection of personal information by third parties: Any third party that we use to process payments for purchases made through this Site may also collect your personal information. Please refer to the relevant third party's privacy policy for further details.

2.4 Use and disclosure of personal information: We will hold all personal information collected through this Site in accordance with the requirements set out in the Privacy Act 1993. In particular:
Personal information will be used only for the purposes for which it is collected, and will be retained only for as long as is necessary to fulfil the purposes for which the information was collected (including any time that we are required by law to retain such information).

Other than as set out above, we will not release personal information to any third party except where required or permitted by law, where the individual has authorised us to do so or where disclosure is connected to the purpose for which the information was collected.

Under no circumstances will we sell or rent out your personal information to third parties.

3. ACCESS TO, EDITING AND DELETING PERSONAL INFORMATION

3.1 Access: You can ask to see the personal information that we hold about you at any time by writing to us at the address set out in clause 1.4 above.

3.2 Editing and deleting: You may also ask us to correct, alter or delete any personal information that we hold about you by writing to us at the address set out in clause 1.4 above.

3.3 Opting out of electronic communications: Clay Press does not undertake any electronic marketing using customer information, so no opt out is required.

4. INFORMATION AUTOMATICALLY RETRIEVED WHILE VISITING THIS SITE

4.1 We automatically collect statistics about people visiting this site to improve our site and monitor traffic. Such collection does not identify individual users and does not result in personal information being collected or stored about you.

5. COOKIES

5.1 When you enter this Site your computer will automatically be issued with a cookie. These are text files that identify your computer to our server. This allows us to improve the speed and reliability of this Site this provide you with a better service. Cookies themselves do not identify individual users and are not used to collect or store personal information about you. You may disable cookies by modifying your internet browser settings. However, if cookies are disabled, this Site may not function as intended and we accept no liability to you for this.

6. SECURITY

6.1 Clay Press has used all reasonable efforts to prevent unauthorised access to personal information, maintain data accuracy and ensure appropriate use of any personal information. However, you acknowledge that the internet is inherently insecure, and Clay Press cannot prevent and is not responsible for, interception or "hacking" of information transmitted through this Site by unauthorised third parties.

7. LINKS TO EXTERNAL WEBSITES

7.1 This Site may contain links to external websites. Clay Press is not responsible for the privacy policies of any such external sites. This Privacy Policy applies solely to information collected by us.